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Connect Zendesk with Todoist

Bridge your comprehensive Zendesk ticket management with Todoist's powerful personal task execution. Perfect for support agents who need seamless workflow between customer tickets and individual productivity.

No credit card required - Sync tickets instantly.

zendesk & todoist

The Zendesk to Todoist integration has transformed my support workflow. I can manage customer tickets in Zendesk and seamlessly track my follow-ups and action items in Todoist without missing any customer requests.

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Perfect for support agents, customer success teams, help desk managers, technical support, and service professionals!

Smart Ticket Processing

Pleexy intelligently converts your Zendesk tickets and assignments into structured Todoist tasks while preserving customer context, priority levels, and ticket relationships.

Support-to-Personal Workflow

Each relevant Zendesk ticket becomes a focused Todoist task with complete customer context, making it easy to manage personal responsibilities within support operations.

Real-time Synchronization

Updates flow seamlessly between platforms, ensuring your ticket management and personal task execution stay perfectly aligned throughout customer interactions.

Advanced Ticket Filtering

Control which Zendesk tickets sync to Todoist with powerful filtering by Zendesk views, organizations, ticket types, statuses, or assignee for focused personal workflows.

Transform ticket management into personal productivity

Bridge Zendesk's comprehensive support tracking with Todoist's execution excellence

No credit card required - Unite Your Support Workflow!

What support agents are saying

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    Excellent integration! My assigned Zendesk tickets automatically appear in Todoist where I can manage them alongside personal tasks and daily priorities.

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    The sync is incredibly reliable. I can focus on customer support in Zendesk while ensuring nothing falls through the cracks in my personal Todoist workflow.

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    Setup was straightforward and the connection works flawlessly. This has unified my entire support management and personal productivity system.

Simple setup, powerful results

From customer support to personal execution

  • 1

    Connect your Todoist account with Pleexy

  • 2

    Link your Zendesk workspace

  • 3

    Select which Zendesk tickets and views to sync

  • 4

    Experience seamless ticket-to-task workflow

How Pleexy connects Zendesk and Todoist

No credit card required - Bridge your support workflow!

Configure Zendesk and Todoist sync with precision!

Enable your ticket synchronization

Automatically convert Zendesk tickets into Todoist tasks.
Enable your ticket synchronization

Configure intelligent ticket filtering

Filter by Zendesk views, organizations, ticket types, statuses, or assignee. Set parameters to sync only relevant support tickets and maintain focused task lists.
Configure intelligent ticket filtering

Customize Todoist task creation

Design title formats, map due dates, and preserve Zendesk context and customer information in your tasks.
Customize Todoist task creation

Organize tasks in Todoist projects

Map Zendesk views to specific Todoist projects and organize support-based tasks to match your personal productivity workflow and customer service structure.
Organize tasks in Todoist projects

Fine-tune synchronization behavior

Control completion syncing, status updates and how Zendesk ticket changes affect your Todoist personal workflow.
Fine-tune synchronization behavior

Experience seamless Zendesk-to-Todoist integration

Transform your customer support into personal productivity excellence

No credit card required - Unite support and personal workflows!

Connect Notion and Todoist

Stop losing customer tickets in personal task management

Bridge comprehensive support tracking with focused personal execution

Before Pleexy

Fragmented Support Workflow

You manage customer tickets in Zendesk but struggle to integrate support assignments into your personal Todoist workflow, causing important follow-ups to get missed in context switching.

Manual Ticket Translation

You waste time manually copying Zendesk tickets into Todoist, often losing customer context, priority information, or missing critical updates and escalations.

Disconnected Productivity Systems

Your customer support management exists separately from your personal task execution, making it difficult to balance ticket responsibilities with individual productivity goals.

After Pleexy

Unified Support Experience

Your Zendesk ticket assignments automatically appear in Todoist, creating a seamless workflow from comprehensive support tracking to focused personal task execution.

Seamless Context Preservation

Support-based tasks flow into Todoist with complete customer context preserved, including priorities, ticket details, and customer relationships for informed personal execution.

Enhanced Support Productivity

With ticket assignments integrated into Todoist, you can manage customer responsibilities alongside personal tasks while maintaining connection to comprehensive Zendesk tracking.

Support Workflow Questions

How does the Zendesk & Todoist integration work?

This integration creates a seamless bridge between Zendesk's comprehensive ticket management and Todoist's powerful personal task execution. Pleexy automatically converts your Zendesk tickets and assignments into structured Todoist tasks while preserving customer context, priority levels, and ticket relationships.

Once connected, your Zendesk ticket assignments appear in Todoist where you can manage them alongside personal tasks and daily planning. You can customize which tickets and views sync and how they're organized within your Todoist workflow.

What control do I have over which Zendesk tickets sync?

Complete control! Pleexy lets you filter by Zendesk views, organizations, ticket types, statuses, or assignee. Set parameters to sync only the support tickets that are relevant to your workflow and maintain focused task lists in Todoist.

Do ticket updates sync in real-time?

Pleexy maintains automatic synchronization between Zendesk and Todoist. When you complete a task in Todoist, the corresponding Zendesk ticket is updated, and vice versa. Due to API communication, sync typically happens within a few minutes rather than instantly—but it's completely automatic, so you never have to manually update anything. Your support tracking and personal execution systems stay aligned without the busywork.

Can I sync multiple Zendesk views?

Yes! You can create multiple connections between different Zendesk views and Todoist projects. This allows you to organize different types of support work while maintaining synchronization across all your ticket management and personal productivity workflows.

How do Zendesk ticket details sync to Todoist?

Pleexy intelligently maps Zendesk ticket information to Todoist labels and descriptions, preserving important customer context, priorities, and ticket relationships. You can customize how ticket details are handled to match your personal productivity workflow preferences.

What new features and integrations are you working on?

We're constantly improving Pleexy based on user feedback and market needs. You can view our upcoming features, planned integrations, and development timeline on our public roadmap.

Check out our public roadmap - https://feedback.pleexy.com - to see what's coming next, vote on features you'd like to see, and share your own suggestions for future development.

What happens when I complete tasks or update tickets?

Updates sync bidirectionally - complete a task in Todoist, and the corresponding Zendesk ticket status is updated. Update a ticket in Zendesk, and the corresponding Todoist task is updated accordingly. This ensures both systems reflect accurate support and personal progress.

Can I pause or stop the synchronization?

Yes, you have full control over your integrations. You can pause or delete any connection through Pleexy's settings whenever you need to make changes or stop syncing specific views or ticket types.

Are there limits on the number of tickets I can sync?

There's no limit on the number of tickets Pleexy can sync between Zendesk and Todoist. Whether you're managing a few support tickets or hundreds across multiple views, the system handles them all efficiently.

Keep in mind that very large volumes of tickets may occasionally experience delays due to API limitations from Zendesk and Todoist, but all items will eventually sync successfully.

How does the 14-day free trial work?

Your free trial provides complete access to all Pleexy features for 14 days, no credit card required. If you don't subscribe before the trial ends, your connections will be paused for 2 weeks, after which your data will be removed from our platform.

What's your refund policy?

We offer a 30-day money-back guarantee. If you're not satisfied within 30 days of your first purchase, contact our support team through the in-app chat for a full refund according to our refund policy.

Great customer service comes from organized agents who never miss a follow-up. The best support systems connect ticket tracking with personal action.

Mikkel Svane - Zendesk CEO